DT Technician at Linc's school.
We have a 6840 which is a great machine but we have a problem with it and BITMAPS. It takes all sorts of cutting including a Dinosaur from 2mm plastic. Try putting a BMP image in to engrave and problems. Downloads and does test but press cut and it freezes the machine. Nothing works and after switching off and on machine will freeze after start on anything. Board has been back to HPC twice. (Got it back Monday working tried a BMP because I was told they had tried files) now freezes again. Have USB plus flash files does not work. Machine totally unusable.
Keithwright
6840 freezing
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keithwright
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- Joined: Tue Oct 14, 2014 2:08 pm
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Re: 6840 freezing
Have you sent HPC the file you are trying to cut?
PM me the bmp and I'll try it on mine if you like.
Cheers
Dave
PM me the bmp and I'll try it on mine if you like.
Cheers
Dave
Using two LS3060's and an ex 3020 user
Please note I am not employed by HPC, any advice or recomendations I give are based on my own experience and are not necessarily the same as HPC's. First point of contact on any hardware issues should be with HPC
Please note I am not employed by HPC, any advice or recomendations I give are based on my own experience and are not necessarily the same as HPC's. First point of contact on any hardware issues should be with HPC
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keithwright
- Posts: 19
- Joined: Tue Oct 14, 2014 2:08 pm
- Contact:
Re: 6840 freezing
Thanks Dave. I have sent the BMP file to HPC and I would send it to you but cannot find how to attach file to PM.
Cheers
Keith
Cheers
Keith
Re: 6840 freezing
Have PM'd you my email 
Using two LS3060's and an ex 3020 user
Please note I am not employed by HPC, any advice or recomendations I give are based on my own experience and are not necessarily the same as HPC's. First point of contact on any hardware issues should be with HPC
Please note I am not employed by HPC, any advice or recomendations I give are based on my own experience and are not necessarily the same as HPC's. First point of contact on any hardware issues should be with HPC
Re: 6840 freezing SOLVED
Hi All Found the issue NOT a Machine problem but a file format issue ! no problem with the board we couldn't find one .
However now we have your file we have been able to look at the properties of the bitmap. It is the fact it is set in properties of the bitmap as ARCHIVE not read only!!
If you change the properties to read only first it works no problem.
However now we have your file we have been able to look at the properties of the bitmap. It is the fact it is set in properties of the bitmap as ARCHIVE not read only!!
If you change the properties to read only first it works no problem.
Re: 6840 freezing
Strange - I had no problems with Keith's file without doing anything to it. A version I sent back also locks his machine up 
Using two LS3060's and an ex 3020 user
Please note I am not employed by HPC, any advice or recomendations I give are based on my own experience and are not necessarily the same as HPC's. First point of contact on any hardware issues should be with HPC
Please note I am not employed by HPC, any advice or recomendations I give are based on my own experience and are not necessarily the same as HPC's. First point of contact on any hardware issues should be with HPC
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keithwright
- Posts: 19
- Joined: Tue Oct 14, 2014 2:08 pm
- Contact:
Re: 6840 freezing
I can load files into machine will do test but freeze on 'start'. HPC what machine did you run the file? Was it an 6840?
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keithwright
- Posts: 19
- Joined: Tue Oct 14, 2014 2:08 pm
- Contact:
Re: 6840 freezing
I have even tried removing the board and replacing it. Still Freezes NOT SOLVED.
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keithwright
- Posts: 19
- Joined: Tue Oct 14, 2014 2:08 pm
- Contact:
Re: 6840 freezing
Me again
Chris mark two has just left.
Unfroze machine with USB. They (Chris and our IT tech) think my USB is slow and I did not wait long enough for it to download files to unfreeze machine.
Machine worked. Loaded file that caused problems but reduced in size. Worked perfectly. Loaded full size file worked perfectly. Slightly confused but Chris and our IT tech' think it could be that the files download over the wireless network and that might cause problems with large BMP files. He also solved the problem I was trying to solve using bitmaps. I want to give up because it was so simple to do without using bitmaps.
I am a *****. Its my age.
Keith
Chris mark two has just left.
Unfroze machine with USB. They (Chris and our IT tech) think my USB is slow and I did not wait long enough for it to download files to unfreeze machine.
Machine worked. Loaded file that caused problems but reduced in size. Worked perfectly. Loaded full size file worked perfectly. Slightly confused but Chris and our IT tech' think it could be that the files download over the wireless network and that might cause problems with large BMP files. He also solved the problem I was trying to solve using bitmaps. I want to give up because it was so simple to do without using bitmaps.
I am a *****. Its my age.
Keith
Re: 6840 freezing
Makes sense why it worked ok on mine then if it was the PC's USB
Best
Dave
Best
Dave
Using two LS3060's and an ex 3020 user
Please note I am not employed by HPC, any advice or recomendations I give are based on my own experience and are not necessarily the same as HPC's. First point of contact on any hardware issues should be with HPC
Please note I am not employed by HPC, any advice or recomendations I give are based on my own experience and are not necessarily the same as HPC's. First point of contact on any hardware issues should be with HPC
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