Has anyone else got the same problem as I seem to have. When I bought my machine last June I also bought a rotary tool. The one Chris had in mind wasn't suitable for differant reasons, technical and practical. He fetched out another one which looks like a lathe. This was almost perfect, EXCEPT, the bed was to short to take a standard wine bottle. Part of my new business was to engrave wine bottles and drinking glasses as a set. Straight away Chris got a tape measure and we worked out how short the bed was. Chris emailed China explaining the problem and asking for a new bed 10cm longer. I have been asking Chris every couple of weeks since if the new bed had arrived and Chris has inturn been asking China whats going on. A couple of weeks ago Chris rang me to say my 'new ' rotary tool had arrived ?? The Chinese it seems, couldn't grasp the idea of a longer bed. Because of the time I've been waiting I'd had a new bed costed at a local engineering firm, to the tune £100. The 'new' rotary tool Chris has received does take the wine bottles,
but it doesn't seem very stable, the tail stock seems very sloppy on the rail, but the biggest problem is that if you put a light glass on to the tool, when the wheels rotate, the glass rides up the wheels, one wrecked wine glass. 
The advice I've been given is to buy both tools. Don't see why I should have shell out another £300 + to buy both. I'm not blaming HPC or Chris as he has done what he can and is as naffed off with the situation as I am. It seems the Chinese are either being awarkard, or thick. 
Any one else had the problem and got any solutions.Cheers
Trev
happy days so they were