Communication Broken

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yorkshirewhittlers
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Communication Broken

Post by yorkshirewhittlers » Tue Jan 08, 2019 3:40 pm

I have just bought a new laptop, when I plug the cable in and try to add a new cutting file I keep getting the communication is broken error all the time. It is windows 10 but was running 10 on old laptop no problem. Just tried my old computer and it's working fine what can I do to make it work, getting frustrated lol Thanks Chris

HPC
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Re: Communication Broken

Post by HPC » Tue Jan 08, 2019 3:43 pm

You need to install/update the drivers for the laser. Best done through Device Manager.

HPC

yorkshirewhittlers
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Re: Communication Broken

Post by yorkshirewhittlers » Tue Jan 08, 2019 4:10 pm

What will it come under in the device manager please?

HPC
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Re: Communication Broken

Post by HPC » Tue Jan 08, 2019 4:19 pm

If it needs updating, it normally shows as Other Devices as EZ-USB FX2.

Moves to USBs as LTSlave USB Driver once it is working.

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yorkshirewhittlers
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Re: Communication Broken

Post by yorkshirewhittlers » Tue Jan 08, 2019 4:29 pm

It's not installed but when I click on update driver it says it can't find one? And if I know the manufacturer of the device visit their website!

Daven
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Re: Communication Broken

Post by Daven » Tue Jan 08, 2019 4:54 pm

When you select update driver click on 'Browse my computer for driver software' and point to the folder on the installation CD

Best
Dave
Using two LS3060's and an ex 3020 user
Please note I am not employed by HPC, any advice or recomendations I give are based on my own experience and are not necessarily the same as HPC's. First point of contact on any hardware issues should be with HPC

yorkshirewhittlers
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Re: Communication Broken

Post by yorkshirewhittlers » Tue Jan 08, 2019 5:06 pm

A million thanks Dave that worked fine, all up and running thank goodness, I would have never done that on my own :-) Thanks Chris

Daven
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Re: Communication Broken

Post by Daven » Tue Jan 08, 2019 6:09 pm

Glad it's ok now ;)
Cheers
Dave
Using two LS3060's and an ex 3020 user
Please note I am not employed by HPC, any advice or recomendations I give are based on my own experience and are not necessarily the same as HPC's. First point of contact on any hardware issues should be with HPC

yorkshirewhittlers
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Re: Communication Broken

Post by yorkshirewhittlers » Tue Jan 08, 2019 6:28 pm

So am I lol 😁

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